The provider of products and/or services is:
Name of the legal entity: Zavod LABGCORE, zavod za programske in informacijske rešitve
Address of the legal entity: Vergerjev trg 3
Postcode and place: 6000 Koper - Capodistria, Slovenia
VAT number: 11962194
Registration number: 9569898000
Contact e-mail: info(at)picmim.com
Contact telephone number: +386 31 000 369
Data on the entry in the register or any other public records: 18.1.2024, registration number: 2024/731.
The Terms and Conditions are intended for customer when concluding distance contracts via the provider's e-mail or via the provider's website or websites: picmim.com
For the interpretation of these Terms and Conditions the Slovenian legislation shall apply. These Terms and Conditions have been drawn up in accordance with the provisions of the Code of Obligations (OZ, Official Gazette no. 83/01 as amend.), Electronic Business and Electronic Signature Act (ZEPEP, Official Gazette no. 57/00 as amend.), Electronic Commerce Market Act (ZEPT, Official Gazette no. 61/06 as amend.), Electronic Communications Act (ZEKom-2, Official Gazette no. 130/22 as amend.), Copyright and Related Rights Act (ZASP, Official Gazette no. 21/95 as amend.), Consumer Protection Act (ZVPot-1, Official Gazette no. 130/22 as amend.) and other sectoral national and European legislation.
1. The provider respects the principles of lawfulness and fairness in managing the web page and sale of products/services.
2. The provider acts in accordance with honest practices and in fulfilling its obligations it takes into consideration due skill, care and diligence.
3. The provider respects the principle of transparency and with the present Terms and Conditions in a clear and understandable manner informs the customers on their rights.
4. The provider respects the principle of proportionality in processing of personal data. It may process only the data, which is by scope relevant for the purposes for which they are being collected and, if necessary, processed. Personal data protection is governed by the provider in the Privacy Policy, published on the website and the customer is informed about it in advance.
The use of this website means:
1. Viewing of content on the website,
2. Completing the forms on the website,
3. Ordering products or services on the website,
4. Customer registration,
5. Use of web application,
6. Customer’s possibility of commenting,
7. Other types of use with regard to the content of the website.
Customers must use the website responsibly and must not cause any damage to it. It is prohibited to:
1. Violate copyrights of any third persons or violate any other intellectual property rights of third persons,
2. Violate personal rights of third persons (religious, political beliefs, medical condition and other rights protected by law),
3. Promote hate or violent acts,
4. Encourage taking of illicit substances,
5. Encourage phishing,
6. Intentionally spread viruses, worms, deficiencies, Trojan horses, damaged files, hoaxes or other content or elements of destructive or deceptive nature,
7. Use the website with the purpose of illegal exchange of files with the help of advanced peer-to-peer networking,
8. Use the system for mining of bitcoins and other electronic currencies,
9. Carry out any other acts that violate or encourage actions that represent violation of rules on criminal matters or other applicable regulations and rights of third persons.
The provider is responsible for the operations of the website and the contents offered, except in the event of force majeure or any other causes beyond its control. The provider endeavours to eliminate technical and substantive errors quickly, with the purpose of enabling uninterrupted use of the web site and its contents. In no case shall the provider be released from liability for damage in cases where the law determines its inability to exclude liability, regardless of whether the customer must prove the damage or the provider must prove that the damage was not caused by the provider's actions.
The provider does not assume responsibility for any damage suffered by the customer, unless the customer proves otherwise, in the following cases:
1. if the customer uses the website incorrectly, despite clear instructions,
2. if the customer does not comply with the provider's terms and conditions,
3. minor grammatical errors in the texts,
4. if the website does not work 24 hours a day, 7 days a week in full (100%),
5. links to third-party websites are for informational purposes only, unless otherwise stated (e.g. switching to payments by credit cards, PayPal and other comparable methods.)
1. The customer should leave the website, if he or she does not agree with the Terms and Conditions.
2. The customer shall use the website in such a manner that he or she does not cause any damage to the website or the provider, either intentionally or out of negligence.
3. The customer may notify the provider on technical interruptions or non-functioning of the website or the content, if the provider fails to acknowledge such disturbances or non-operation.
4. The customer is obliged to leave the website if the content is only suitable for adults (18 yrs and up), which he or she is warned about immediately upon accessing the website.
5. In the case of an offer of products or services for which the customer must be of legal age to order, he is specifically warned of this before placing the order and may not place the order if he does not meet the age requirement.
1. Upon registration the customer supplies accurate and true data. Abuse of personal data of any third person is prohibited.
2. The customer shall carefully safeguard the received user name and password and shall not forward it to any third person.
3. The customer is aware that in the event of false data or abuse of personal data of any third person, the provider may institute relevant legal proceedings against the customer.
1. It is forbidden to insult other users or customers and the provider on the website.
2. Hate speech is prohibited as well as any form of discrimination of others, general public and the provider.
3. It is forbidden to attach any content (images, video recordings), which could insult others, represent hate speech, encourage to any discrimination, promote doping or gambling or which violate the intellectual property rights of third persons or in any other way prejudice the rights of third persons.
4. Publishing of pornographic content, inciting criminal and other offences, as well as other forms of violent behaviour is prohibited.
5. The provider or his moderator reserve the right to, without any prior notification, either temporarily or permanently prevent the customer access to comments, if the latter violates these rules.
Contents and texts on the website of the provider may not be copied or used in any other way outside the needs of legal cooperation between the customer and the provider, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.
All photographs, video recordings and other audio visual works published on the website are the copyright of the provider and may not be copied or used in any other way outside the needs of legal cooperation between the customer and the provider, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.
The text of this Terms and Conditions is owned by the provider and it is prohibited to copy, distribute, or otherwise handle this text for marketing or other purposes without a written consent from the owner of the information system who on behalf of the provider maintains the Terms and Conditions unless allowed by the law. Any copyright interference is considered as violation of intellectual property rights and may be subject to suitable legal procedures initiated by the owner of the information system, that is the company POGOJI.SI, Tjaša Vidic s.p. For any additional information regarding this issue, please contact: podpora(at)pogoji.si.
This provision does not affect the rights of customers, who may save or reproduce the provisions of these Terms and Conditions for personal purposes.
The services are described in detail in the offer available on the provider’s website. The provider specifies on the website the characteristics and price of the service, any discounts and promotions, the methods of ordering and payment, and the rights of customers. Prior to confirming the order, the customer is informed of these terms and conditions and agrees to them upon placing the order. The customer acknowledges that by confirming the terms and conditions and ordering the service, the sales contract is deemed to be concluded.
The provider shall use reasonable efforts to ensure the continuous operation of the platform and its availability to the greatest extent possible. The provider does not guarantee that the platform will operate without interruption or error, but shall use reasonable efforts to remedy any disruptions within a reasonable time. The platform may be temporarily unavailable due to: regular or extraordinary maintenance, system upgrades, technical issues, reasons attributable to third-party service providers (e.g. hosting providers, API providers or social media platforms), or force majeure.
Where possible, the provider shall notify customers in advance of planned maintenance. The provider shall not be liable for disruptions or unavailability of the platform resulting from factors beyond its control, including the operation or changes of third-party platforms to which the service is connected. The provider shall use reasonable efforts to ensure the appropriate security and stability of the platform, but does not warrant that the platform will be entirely free from errors or vulnerabilities.
The provider warrants that the platform operates in accordance with its description and functionalities as defined in these terms and conditions. The platform enables the customer to manage and publish content across various social media and other digital channels, whereby the provider does not influence the operation of such platforms, their algorithms, or the rules governing the display of content. The provider does not guarantee the performance of published content, the achievement of a specific level of reach, engagement, or any other results that depend on factors beyond the provider’s control, including the operation of third-party platforms, changes to their algorithms, competition, and the manner in which the customer uses the service.
The customer is solely responsible for the content of publications, the timing of publication, and the strategy of using the platform. The customer acknowledges that the use of the platform in itself does not guarantee any specific business or marketing results. The provider shall not be liable for any decrease in reach, engagement, or other metrics on individual platforms, unless such decrease is a direct result of a technical error of the platform that deviates from the described functionalities.
The platform may, in the performance of certain functionalities, use artificial intelligence systems, in particular for data processing, content suggestion generation, analysis, or other forms of support to the customer. Artificial intelligence is used as a supporting tool to facilitate the use of the platform. The results generated by artificial intelligence are of an informational nature and do not constitute a guarantee of their accuracy, completeness, or fitness for a particular purpose. The customer is required to appropriately review and assess the suitability of any content, data, or other results obtained through the use of artificial intelligence prior to their use, taking into account the specific circumstances.
The provider shall not be liable for any decisions, actions, or omissions of the customer based on results obtained through the use of artificial intelligence, nor for any damage arising therefrom. Results generated by artificial intelligence constitute suggestions only and do not guarantee the achievement of any specific results, including reach, engagement, or other performance metrics on individual platforms.
The customer is solely responsible for all content, data, and other materials that they upload to the platform or create using the functionalities of the platform, including content that has been created or modified with the assistance of artificial intelligence. The customer warrants that they have all necessary rights, permissions, and legal bases for the use, processing, and publication of such content, and that such content does not infringe the rights of third parties, including intellectual property rights, the right to privacy, or other rights.
The provider shall not assume any liability for content created, published, or otherwise used by the customer through the platform, regardless of whether such content was created independently or with the assistance of artificial intelligence. Unless otherwise specified, the provider does not acquire any intellectual property rights in the results generated by artificial intelligence within the platform, and the customer uses such results at their own risk.
The customer undertakes not to use artificial intelligence functionalities for: the creation or dissemination of unlawful, misleading, or harmful content; the infringement of third-party rights; and/or the performance of activities that are contrary to applicable law or these terms and conditions.
The provider reserves the right to restrict or disable the use of artificial intelligence functionalities if it identifies breaches of these provisions.
The provider shall not be liable for any indirect or consequential damages, including loss of profit, loss of revenue, loss of data, loss of business opportunities, or loss of reputation arising from the use or inability to use the platform.
The provider shall not be liable for any damage resulting from: improper or inappropriate use of the platform by the customer, acts or omissions of third parties, including operators of social media or other digital platforms, changes in algorithms, rules, or operation of third-party platforms, or force majeure.
This limitation of liability shall not apply in cases where the damage is caused by intent or gross negligence of the provider, or in other cases where the limitation or exclusion of liability is not permitted under applicable law.
The provider enables users to access a free trial of the service for a specified period (hereinafter: the free trial). During the free trial, the customer may use the functionalities of the service to the extent determined by the provider. The free trial does not constitute the conclusion of a paid subscription agreement. A paid subscription agreement is concluded only when the customer selects a paid package and successfully completes the payment. If the customer does not enter into a paid subscription after the expiry of the free trial, they may continue to access their user account and stored data, but may not use the functionalities of the service that are available only to subscribers.
The service package is billed on a monthly basis (monthly subscription) or annually with a discount (annual subscription). To order a service package, the customer must first register and create an account. The customer acknowledges that they may use the service free of charge for 14 days and, after the trial period, may either withdraw from the service or proceed to a subscription. The customer selects a package and clicks the “Purchase” button, which redirects them to the next step. In the next step, the details of the selected package are displayed on the left side, including the total amount payable. At this stage, the customer confirms the terms and conditions and acknowledges that the order entails an obligation to pay. On the right side, the customer submits payment details via the Stripe system, and upon completion of the payment, receives a confirmation.
Service Prices
1. All prices are stated in EUR. The provider is not a VAT liable person; therefore, VAT is not charged. 2. The provider may change the prices, and such changes shall take effect upon publication. For already confirmed orders, the prices stated in the order shall remain applicable. 3. Discounts and promotional codes cannot be combined, unless expressly stated otherwise.
The provider enables payment for products using the following payment methods:
1. Revolut Pay 2. Apple Pay 3. credit/debit card: American Express, Mastercard, Visa in JCB
The provider stores invoices and the sales contract at its registered office in electronic form for a period of 10 years. Each invoice is accessible to the customer in their account under the “Billing – Invoices” section. The customer may submit a written complaint regarding an invoice within 8 days.
The services included in the selected packages, as listed on the website and displayed in the customer’s profile (dashboard), are available to the customer for a period of 30 days (monthly subscription) or 365 days (annual subscription).
1. The customer (natural person) may withdraw from the contract within 14 days without stating a reason for the purchase of services.
2. The withdrawal period shall expire 14 days from the date of conclusion of the contract, i.e. from the date of payment.
3. If the customer withdraws from the contract, the provider shall, without undue delay and in any event no later than within 14 days from the receipt of the notice of withdrawal, reimburse all payments received. The reimbursement shall be made using the same means of payment as was used for the original transaction, unless expressly agreed otherwise in writing (e.g. credit note or another form of reimbursement).
4. Order confirmation and payment enable the customer to use the services immediately. By making the payment, the customer expressly requests that the performance of the service begins immediately after the conclusion of the contract. If the customer withdraws from the contract within the withdrawal period (from the date of payment), they must pay the provider an amount proportionate to the services provided up to the moment when they informed the provider of the withdrawal, in relation to the total scope of the contract.
To exercise the right of withdrawal, the customer must inform the provider of their decision to withdraw from this contract by an unequivocal statement (preferably in writing). This may be done by letter sent by regular mail (we recommend registered mail) or email to the addresses indicated below, or orally by telephone or in person. For this purpose, the customer may optionally use the attached model withdrawal form: Withdrawal form
E-mail: info(at)picmim.com
Address: Zavod LABGCORE, Vergerjev trg 3, 6000 Koper - Capodistria
To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of the customer’s right of withdrawal is sent before the expiry of the withdrawal period.
The customer may send complaints and other requests to the provider’s email address or postal address:
E-mail: info(at)picmim.com
Address: Zavod LABGCORE, Vergerjev trg 3, 6000 Koper - Capodistria
1. The terms and conditions shall apply to all customers via the provider's website and in the case of concluding contracts or confirming orders via e-mail or other comparable communication channels of the provider (contracts concluded at a distance). In the case of agreements using the telephone, the provider obtains written confirmation of the order by the customer via e-mail or other comparable communication channels of the provider (written confirmation) and only in this case is the contractual relationship (purchase or order) considered concluded. When exchanging messages with the customer, the provider informs the latter and provides him with these business conditions in an accessible form, which the customer familiarizes with and agrees to in writing before the order is considered confirmed.
2. The terms and conditions are binding for all legal transactions concluded on the basis of them through this website and/or through the use of e-mail or comparable communication channels.
3. The terms and conditions are an integral part of the order. Unless a separate written contract is concluded, the confirmed order and the applicable terms and conditions are considered an agreed contractual relationship.
4. The customer confirms familiarity with and agrees with these terms and conditions before ordering a product or service in the online basket or via e-mail or other comparable communication channels.
1. The provider shall regularly update the Terms and Conditions with legislative changes.
2. The provider reserves the right to occasionally make substantive corrections and changes of Terms and Conditions.
3. The provider shall inform the customers on any significant amendments in timely fashion, in writing by e-mail.
4. The provider shall keep the archives of amendments of Terms and Conditions, accessible to every customer with a prior written request to the e-mail of the provider.
The provider and the customer undertake to resolve any possible disagreements and disputes peacefully and consensually. The provider does not recognise any provider of out of court resolution of consumer disputes as competent for the resolution of a consumer dispute, therefore in the event of an unresolved dispute the consumer may refer to an authority for alternative dispute resolution.
National contact point for additional information is provided within the Ministry of the Economy, Tourism and Sport: Resolution of consumer disputes
If a friendly solution is not possible, a court in the Republic of Slovenia by the registered address of the provider shall be competent for the resolution of the dispute.
The Terms and Conditions shall apply for all customers and orders, irrespective of the state of access of the customer.
The legal conditions apply from: 21.03.2025 13:00